Privacy Policy
Βοτανικό Εργαστήριο Καβάλας Ι.Κ.Ε. ("Votaniko") is committed to protecting the personal data collected on votaniko.cloud. Here we clearly explain what details we collect, for what purpose, how long they are stored, which partners have access, and what your rights are.
Who is responsible
Βοτανικό Εργαστήριο Καβάλας Ι.Κ.Ε., Δαγκλή 14, 654 03 Καβάλα, Ελλάδα. For any questions regarding your personal data, contact: [email protected].
Legal framework
We process your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable laws in: Greece. If there is any discrepancy between this text and the law, the law always prevails.
What we collect
When you make a purchase from us, we only request what is needed to deliver your items: full name, address, email, phone number, and the products you selected. We do not collect or store credit or debit card details on our website. While browsing our pages, certain basic technical details are recorded, such as your IP address, browser type, and viewed pages, through the cookies explained below.
- Identification and delivery details (full name, postal address, email address, phone number).
- Order history, selected payment method, and transaction records.
- Technical browsing and diagnostic data (IP address, browser type, operating system).
- Communication records and messages sent to customer service.
Why we use it
- To prepare and dispatch your parcels, as well as handle any returns.
- To answer your inquiries and keep you updated on the status of your order.
- To maintain the security of our website and understand how visitors use it.
- To send you news and recommendations only if you opt in, with an unsubscribe option included in every email.
Who we share your data with
Courier companies only receive your delivery details. The payment provider receives what is required to complete the transaction. Hosting and analytics partners process data on our behalf under strict contracts. We never sell your personal details.
The business operates exclusively in Greece and does not sell or trade personal data to third parties under European law, while CCPA/CPRA provisions do not apply within Greek jurisdiction.
How long we retain your data
Order details are kept strictly for as long as tax law requires and are then deleted. Your account data remains until you request its deletion. Analytics information is retained for 14 months.
Your rights
Under the General Data Protection Regulation (GDPR / EU 2016/679) and Law 4624/2019, you retain the right of access, rectification, erasure, restriction of processing, data portability, and objection, which you can exercise by sending a request to [email protected].
Security
Our store does not process, handle, or store payment card details, as payments are made exclusively via free cash on delivery upon arrival or via direct bank transfer.
Questions about this policy
You can email us at [email protected] or call us at +30 374 518 637 during Mon-Fri 07:45 - 15:15, Sat 09:00 - 13:30, break 13:00 - 13:30. We aim to answer all inquiries within one business day.